Marketing as a Guide: A New Way to Recruit and Retain Student Families
“I know that I’m also speaking for my daughter when I say that we couldn’t be more thrilled with our choice in this...
Customer service software that helps you increase retention, deepen relationships with your stakeholders, connect to all campus offices, and drive team efficiency.
Customer service in schools is all about providing students, parents, faculty, and staff with a positive and supportive experience. It means being responsive to their needs, resolving issues quickly and efficiently, and going the extra mile to make them feel valued. Exceptional customer service creates qualitative engagement, builds trust, and assists with word-of-mouth-marketing as well as retention efforts.
However, schools face unique challenges in providing customer service. Amidst office hours, school visits, college fairs, PTO, and lack of unified processes and resources, answers are still expected instantly and 24/7 – making it impossible to keep with up the demand which creates frustrating user experiences.
HubSpot's Service Hub™ can provide a solution to this problem. From small elementary schools to large universities, schools of all sizes can benefit from Service Hub™ because it empowers staff to be more efficient and effective in their customer service efforts in one comprehensive platform.
It's an easy-to-use system that provides the tools needed for better service, subsequently improving your school's overall reputation and delighting your stakeholders at every interaction.
Build trust with your community by providing service that is genuine and aligns with your school's mission.
Boost your team's productivity with succinct operating procedures as well as simple and customizable automation and reporting tools.
Collaborate with your community so you can create more unified experiences that are personalized and relevant.
Have questions? Give us a call and we'll guide you through it.
+1 857-829-5060
Trinity Episcopal School
“Awesome…Simply awesome. Sean and his team were fantastic throughout the process. They diligently researched our online presence and made clear recommendations that were easy to implement. Money spent with Pepperland is money well spent.”
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At Pepperland, everything we do is driven by our core values of curiosity, creativity, innovation, integrity, passion, and persistence—qualities that form the bedrock of our team, our culture, and the work we do. These qualities enable us to work towards our mission of empowering our clients to take ownership over their sales and marketing efforts
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