What is a Marketing Scorecard?

page-quality-featured May 15th, 2017 Posted by Marketing No Comment yet

A marketing scorecard is a data-driven marketing measurement tool that aligns activities to business strategy and allows teams to monitor their progress towards goals and improve their marketing efforts over time.

Scorecards tend to come in the form of a spreadsheet so that they can store large sets of historical data, while keeping focus on the current span of time.

A scorecard may contain a dashboard above the score showing trends, or have a complimentary dashboard, but the key distinction between a dashboard and a scorecard is that the scorecard puts the emphasis on set time periods or sprints of work (eg. M-F, Week 1, Month 1, etc.), so that teams can stay on top of their progress towards a predetermined goal.

What Goes into a Marketing Scorecard?

While scorecards can take many different shapes and sizes, a perfect marketing scorecard will contain the following elements:

  1. Key Performance Indicators (KPIs), broken down by major objective
  2. A goal or target for each KPI
  3. Leading indicators
  4. Performance, broken down by week (or month/quarter, etc.)

If deploying a marketing scorecard to track your inbound marketing efforts, three common objectives might be attracting visitors to your website, converting those visitors into leads, and transforming leads into customers.  In this scenario, the three most appropriate key performance indicators to measure progress towards those goals would likely be the number of visits, leads and customers generated in a given period of time.

Optionally, you may want to strengthen your scorecard by adding some context and a story to your data. You can do this by incorporating the following elements:

  • % towards goal
  • % change over previous period
  • Observations on what worked and what didn’t

While the additional context can be valuable, you want to be careful to keep your scorecards simple to maintain and easy to understand or you may risk making the tool too burdensome to keep up with over time.

If you cannot include the additional context without making the tool too complex, make a point to touch on these three items when sharing the results of your scorecard with others.

How Scorecards Drive Action

The main benefit behind maintaining a well thought through marketing scorecard is that it keeps everyone on your team aligned to your strategic objectives, and keeps focus on progress towards goals.

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” — H. James Harrington

Unlike a report in Google Analytics or some other tool, a scorecard is highly visible, manually updated, and reviewed at least weekly.

Without the regular focus on performance that a scorecard brings, teams tend to fall in the monthly or quarterly habit of forgetting about measurement until it’s too late. There’s nothing worse than pulling up a campaign report and suddenly realizing that things went haywire two weeks ago when it’s time to report on results.

Additionally, by capturing scores in small sprints of time, each contributor can have a greater sense of how their actions this week, or even today, are contributing towards broader goals.

The Bottom Line

Once you’ve created your marketing scorecard, you and your team will be on your way to becoming a highly accountable data-driven team that’s focused on exceeding objectives and producing results.

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